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Showing posts from September 2, 2018

Purpose of Instructions

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I was facilitating a program this week and handed over an instruction sheet.
A participant waved the sheet in front of me and asked in a panic "Do I have to buy all of this?"
I said "Buy what?"
He again pointed to the sheet and using his six year old panic voice he squealed "All of this!"
By the way he was a forty year old executive in a great suit, but his ego and fear of the task wasn't.

The sheet he was waving between us was a set of guidelines to follow in order to achieve the task.
It was not a list of things to purchase, but in his head, he had decided what it was before reading.
He looked quite angry when I suggested just reading it.
I said it would really help him. He wasn't happy with that answer. He actually failed the task.

How human of us, to make these judgments and notions of what it is before we really do the research. How human of us to want to race in and get everything done, as though the Guinness Book of Records is watching with…